TEAWITH Kettle

Hong Kong

• Free shipping is only applicable to addresses within Hong Kong.

International Shipping

• We do not support international free shipping for TEAWITH Kettle.
• The cost for an international shipment depends upon the details of the shipment: the total weights of the items being shipped, the country of destination. We ship TEAWITH Kettle to: United Kingdom, France, Switzerland.

Please Note:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at discover@plantation.hk
• Plantation will gladly pay return shipping costs when the return is due to an error on our part: wrong product shipped, etc.
• We don't accept returns, such as those due to a change of heart, or the wrong product being ordered.
• If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The TEAWITH Warranty & Care Commitment

Our promise of quality extends gracefully for five years from the date your kettle is received:

• Five-Year Protection: We offer complimentary repairs for any non-artificial defects within this five-year period.
• Six-Month Replacement: Should any quality issues arise within the first six months, you enjoy the privilege of a brand-new replacement.
• Continued Support: For damages occurring beyond the warranty period or through unintended mishandling, we remain at your service with dedicated, fee-based repairs tailored to the situation.
• Statutory Compliance: All other aspects naturally adhere to the standard national consumer protection regulations.

The following circumstances are not covered by free repair services:

• Any fault due to failure to operate according to the user manual.
• Any fault due to human omissions such as falling or collision.
• Any fault due to disassembly or repair without the manufacturer's permission.
• Any fault due to accident, misuse, abuse or intentional damage.
• Any fault due to discoloration, scratch, scale deposit, or overheating during daily use.

As a representative of TEAWITH, we are happy to assist our customers by coordinating directly with the manufacturer for any necessary repairs. To ensure a smooth and efficient process, please review our standard repair procedures below.

Preparing Your Shipment

To initiate a repair, customers are required to ship the kettle to our office, after which we will liaise directly with TEAWITH on your behalf.

• With Original Packaging: We highly recommend returning the kettle in its original packaging to prevent transit damage.
• Without Original Packaging: If you no longer have the original boxes, you must securely pack and send all three essential components: the kettle body, the kettle base, and the lid.

Repair Timeline

Upon receiving your items at our office, we will immediately forward them to the manufacturer. TEAWITH will expeditiously arrange for the inspection and repair of the product.

• Please allow 14 to 21 working days for the item to be repaired and dispatched back.

Shipping and Logistics Costs

Please note that our repair coordination service does not cover transit costs.

The customer is responsible for all shipping fares associated with the repair process. This includes the inbound shipping fee to send the kettle to our office for repair, as well as the outbound shipping fee to return the repaired kettle back to the customer.

Please return to Plantation's Office for repair:

• Recipient: Nana Chan
• Address: Room 602A, 6/F Wanchai Commercial Center, 194 Johnston Road, Wanchai
• Contact Number: +852 3619 7476

Variances in altitude and environment may occasionally disrupt the kettle's natural rhythm, resulting in over-boiling and splashing, continuous heating, or a premature shut-off before a true boil is reached. Should you encounter these slight nuances, the TEAWITH Kettle’s unique 'Learning Mode' allows you to gently recalibrate the vessel, restoring its performance to an optimal, graceful state.

The Calibration:

1. Gently pour 200mL of water into the kettle, then disconnect it from the power source for a brief rest of 10 seconds. Remove the lid during the calibration.
2. Reconnect the power and immediately press down on the handle for 5 seconds to initiate the sequence.
3. Observe the indicator light; once it transitions from a gentle pulse to a steady, continuous glow, you may release the handle.
4. When the light fades away completely, the calibration is beautifully complete.
5. You may now fill the kettle up to its 550mL capacity for your daily use.

A Gentle Reminder: To ensure a flawless and quiet boil during your tea rituals, please be mindful not to overfill or underfill the vessel beyond its recommended capacity.

A Guide to Care & Maintenance

To preserve the enduring grace and performance of your TEAWITH Kettle, we recommend the following rituals of care:

• Gentle Cleansing: Before tending to your kettle, kindly disconnect it from the power source. Wipe the exterior gently with a soft cotton cloth and pure water.
• Protection: To safeguard its intricate mechanics, take great care to prevent moisture from entering the internal circuitry, the cord, the plug, or the heating base during your cleansing ritual.
• Rest and Storage: Should your TEAWITH Kettle be resting for an extended period, simply unplug it, cleanse both the vessel and its base, and store it in a cool, dry sanctuary.

Care & Cleaning

• Daily Cleaning: Unplug before cleaning. Wipe the exterior with a soft, damp cloth. Keep water away from the base, plug, and internal electronics.
• Avoid Abrasives: Never use steel wool or harsh chemical cleaners.
• Storage: If not in use for a long time, unplug, clean, and store in a cool, dry place.

Descaling (Every 2–3 Months)

• Method 1 (Vinegar): Add 550mL of water and a splash of 8% white vinegar. Soak for 1 hour, then rinse thoroughly until the smell is gone.
• Method 2 (Citric Acid): Add 550mL of water and 25g of citric acid. Soak for 15 minutes, then rinse thoroughly.

First Use & Safety

• Preparation: Before your first use, boil a full kettle of water, discard it, and rinse the interior.
• Water Only: Only use the kettle to boil water. Do not heat other liquids or ingredients.
• Caution: The kettle body, spout, lid, and steam get extremely hot. Do not touch them during or immediately after boiling.
• Capacity: Always fill the kettle with the proper amount of water (up to 550mL) to prevent splashing or uneven boiling.